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AI Humans

ON

Ottawa

Service area — delivered remotely from our Toronto and Montréal hubs.

Ottawa businesses rarely get to pick a language. The same afternoon brings an English call from Kanata and a French one from Gatineau, and a receptionist who handles only one of them loses the other. Our AI employees detect the caller's language on the first sentence and stay in it — answering, booking, and following up — then escalate to your team when judgment is needed.

Service area

Ottawa is a service area, not an office. We deliver to the National Capital Region — Ottawa, Kanata, Orléans, and across the river to Gatineau — remotely from our Toronto and Montréal hubs. The cross-border detail that matters: a client in Gatineau falls under Québec's Law 25 while your Ottawa operation does not, and we scope consent and data handling for whichever applies to you.

Frequently asked questions

How does it decide which language to answer in?

It listens to the caller's first sentence and answers in that language, then stays there for the rest of the call. If the caller switches mid-conversation, it switches too. You can also set a default greeting language for your line.

We have clients in Gatineau — which privacy rules apply?

It depends on where the client is, not where you are, so an Ottawa business serving Gatineau clients often has both federal and Québec obligations in play. We scope consent, AI disclosure, and data handling for your actual mix during the audit rather than assuming one or the other.

Do you have an office in Ottawa?

No. Our offices are in Toronto and Montréal, and we serve the National Capital Region remotely. The audit, the build, and support all run over call and screen-share, so there's no travel cost built into your quote.

Can it handle after-hours calls in both languages?

Yes. It answers 24/7 on Eastern Time in both English and French, and you decide which situations reach a human immediately versus which the agent handles end to end and reports back on in the morning.

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