Mortgage brokerages
Rate-shopper calls go to voicemail while you're in meetings — and the borrower calls the next broker on their list.
An AI employee for a mortgage brokerage is a trained voice-and-text agent that answers inbound borrower calls, responds to rate inquiries instantly, and chases the T4s, statements, and condition documents a file needs before closing — while never quoting a rate or giving lending advice. Rates and advice stay with the licensed broker; the AI captures, schedules, and chases.
The roles it can cover
AI Receptionist
Answer every borrower call, day or night, so no rate shopper reaches voicemail and moves to the next broker.
Learn more →AI Follow-up Rep
Respond to every rate inquiry within seconds and nurture the borrower until they book or start an application.
Learn more →AI Document Coordinator
Chase every T4, statement, and condition document before the deadline so files close on time.
Learn more →Named workflows
Rate inquiry answered, captured, and booked — never quoted
Inbound call answered on the first ring. The AI captures purchase price, down payment, timeline, and contact details, books a call with the broker in Google Calendar, and logs the lead in Salesforce — it never quotes a rate; the licensed broker does that on the booked call.
Instant web-lead follow-up into the application
A rate-inquiry form triggers a call-and-text follow-up within seconds, then a nurture sequence until the borrower books or starts their Finmo application — every touch logged, opt-outs honored immediately.
Condition-document chase before closing
The AI reads the outstanding-document list on each file, chases borrowers for T4s, statements, and condition docs by call and text, routes signatures through DocuSign, and flags at-risk files in Filogix or Velocity before a deadline slips.
Estimate what missed calls cost you
Revenue you could recover each month
$48,750/mo
Method: missed calls per week × average job value × close rate × 4.33 weeks per month. An estimate, not a guarantee — your audit refines it with your numbers.
“A rate shopper calls three brokers and works with the one who answered. The AI's job isn't to quote the rate — it's to make sure that first conversation happens with you.”
We haven't deployed in a mortgage brokerage yet — but missed calls, slow lead follow-up, and document chasing are the same problems we've built these agents to solve in other service businesses, and our own phone is answered by the same receptionist we'd deploy for you.
Frequently asked questions
Will an AI answering my phone put off rate shoppers?
The alternative is voicemail — and a rate shopper who hits voicemail calls the next broker. They reach an assistant that answers instantly, takes their details, and books them with you.
Is this compliant for a licensed mortgage brokerage?
The AI never quotes rates and never gives lending advice — it captures details, books calls, and chases documents. Rates and advice stay with the licensed broker. It discloses that it's an AI up front, and its data handling follows Québec's Law 25.
How long to get set up?
Most brokerages go live in two to four weeks after the audit, depending on which platforms we connect.
Does it integrate with Finmo, Filogix, or Velocity?
Yes — Finmo for applications, Filogix and Velocity for deal files, plus Salesforce, DocuSign, and Google Calendar.
What does it cost?
AI Receptionist setup runs from CAD $3,500–$7,500, plus a Care subscription from $495/mo per agent. The free audit shows which role pays back fastest for your brokerage.
Last updated: July 2026