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AI Humans

AI Follow-up Rep

Respond to every rate inquiry within seconds and nurture the borrower until they book or start an application.

Before

Web leads wait hours for a reply; the borrower starts an application with whoever answered first.

After

Every inquiry gets a call and text within seconds, then structured follow-up until the borrower books or opts out.

What it handles

  • Call and text new rate inquiries within seconds of capture
  • Collect purchase price, down payment, income type, and timeline
  • Run multi-touch nurture until the borrower books or starts a Finmo application
  • Route ready borrowers to the broker with a full summary

When it hands off to a human

The moment a borrower asks about rates, products, or qualification, it books them with the licensed broker instead of answering — no rate quotes, no lending advice, ever.

Works with your stack

FinmoSalesforceGoogle Calendar

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Frequently asked questions

How fast is the first follow-up?

Seconds. The moment a rate inquiry lands, it calls and texts the borrower.

Will it discuss rates with the borrower?

No. It gathers the file details and books the rate conversation with you — the licensed broker handles rates and advice.

How long does it keep following up?

Until the borrower books, starts an application, or opts out — on a cadence you set, with opt-outs honored immediately.

Can it push borrowers into my application platform?

Yes — it sends your Finmo application link at the right moment and confirms the borrower started it.

Where do the notes go?

Every touch is logged to Salesforce with a summary and the next step.

Last updated: July 2026

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