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AI Humans

AI Document Coordinator

Chase every T4, statement, and condition document before the deadline so files close on time.

Before

Brokers and assistants chase documents by hand; a missed statement puts the closing date at risk.

After

Outstanding documents chased automatically by call and text, signatures routed through DocuSign, and at-risk files flagged days before the deadline.

What it handles

  • Track the outstanding-document list per file in Filogix or Velocity
  • Chase borrowers for T4s, pay stubs, statements, and condition docs by call and text
  • Route documents for signature through DocuSign and confirm completion
  • Flag files at risk of missing a condition or closing deadline

When it hands off to a human

Alerts the broker directly when a document is overdue or a condition deadline is at risk. Any borrower question about the file's terms, rates, or approval goes straight to the licensed broker.

Works with your stack

FilogixVelocityDocuSignSalesforce

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The roles it can cover:AI ReceptionistAI Follow-up Rep

Frequently asked questions

Which documents can it chase?

Whatever the file needs: T4s, pay stubs, bank statements, gift letters, and lender condition documents.

Does it work with my deal platform?

It reads outstanding-document lists from Filogix and Velocity and keeps the file status current.

How does it handle sensitive financial documents?

Documents flow through your existing secure channels — DocuSign and your deal platform. The AI chases and confirms; it doesn't store copies, in line with Québec's Law 25.

What if a borrower ignores the reminders?

It escalates to the broker with the file's status and days remaining, well before the deadline.

Can it answer questions about the mortgage itself?

No — questions about rates, terms, or approval go to the licensed broker. The AI's job is chasing documents and deadlines.

Last updated: July 2026

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