Scheduling Agent
The Scheduling Agent kills the booking back-and-forth: it books, reschedules, and confirms appointments across your staff calendars, sends SMS and email reminders on the cadence you define to cut no-shows, fills last-minute cancellations from a waitlist, and respects your buffer rules so nobody gets double-booked. Anything ambiguous goes to a human instead of a guess.
Setup from CAD $2,500+ Care from $495/mo
What it handles
- Book, reschedule, and confirm appointments across staff calendars — respecting buffers, never double-booking
- Send SMS and email reminders on the cadence you define, tuned to actually cut no-shows
- Fill cancellations from a waitlist so an empty slot becomes a booked one within minutes
- Route ambiguous requests — special equipment, extra people, unclear scope — to a human before committing a slot
Where it stops
Anything the agent can't answer from your rules — "can I bring my other car too?", pricing questions, special requests, upset customers — goes to a human with the full thread. It books what's clear and asks about what isn't; it never guesses a commitment on your behalf.
Can it double-book my staff?
No. It reads real-time availability across every connected calendar and applies your buffer rules — travel time, cleanup, lunch blocks — before offering a slot. If two requests race for the same opening, one gets it and the other gets the next best option.
How does it actually reduce no-shows?
Reminders on a cadence you control — for example a confirmation at booking, an SMS 24 hours out, another 2 hours out — with a one-tap reschedule link. People rarely ghost on purpose; they forget, and a reschedule that takes one tap beats a no-show every time.
What happens when someone cancels last minute?
The agent offers the freed slot to your waitlist in order, first-come first-served, and books the first yes. An empty Tuesday 2pm becomes a paid Tuesday 2pm without anyone on your team touching a phone.
What if a customer asks something the agent can't answer?
It hands the conversation to a human with the full context — it doesn't improvise. "Can I bring my other car too?" is a scope question, not a calendar question, so it goes to you. The agent only commits to what your rules make unambiguous.
What does it cost?
Boilerplate setup from CAD $2,500, plus Care from $495/mo. If it saves your front desk an hour a day and rescues a few no-shows a week, the math takes care of itself.
Last updated: July 2026