Review & Reputation Agent
The Review & Reputation Agent runs your after-job review engine: it asks satisfied customers for a Google review at the moment you define — right after the invoice is paid, the delivery confirmed, whatever your timing rule is — drafts responses to every new review, positive and negative, for your approval before anything is posted, and sends you a weekly reputation summary. It never fakes a review and never filters out unhappy customers.
Setup from CAD $2,500+ Care from $495/mo
What it handles
- Ask happy customers for a Google review at the timing you set — after payment, delivery, or job sign-off
- Draft replies to every new review, positive and negative, and queue them for human approval
- Send a weekly reputation summary: new reviews, rating trend, and anything that needs your eyes
- Flag reviews that mention refunds, legal threats, or safety issues to a human immediately
Where it stops
Nothing posts without your approval — every reply, positive or negative, waits for a human sign-off. The agent never disputes a review publicly, never argues with a customer, and hands anything involving refunds, legal language, or safety straight to you.
Does it post replies to reviews on its own?
No. It drafts every reply — positive and negative — and waits for your approval. You edit or reject with one click. It never auto-posts and never disputes a review publicly.
Can it filter out unhappy customers so only the good reviews get through?
No, and we won't build that. Review gating — asking only happy customers, or routing unhappy ones away from Google — violates Google's review policies and can get your listing penalized. The agent asks every eligible customer the same way; the honest fix for bad reviews is fixing the job, and the agent flags those cases to you fast.
When does it ask for the review?
On timing rules you set — right after payment clears, 24 hours after delivery, after a positive service call, whatever fits your trade. Asking at the right moment is most of the game; a request three weeks late gets ignored.
Will it ever write fake reviews?
Never. It only asks real customers after real jobs, and it only drafts replies for you to approve. Faked or incentivized reviews break Google policy and, more to the point, they're lying to your future customers.
What does it cost?
Boilerplate setup from CAD $2,500, plus Care from $495/mo. A steady flow of real reviews is usually the cheapest local marketing a service business can buy.
Last updated: July 2026